TriageFlow

TriageFlow — About

TriageFlow is built and operated by Universal Global Services Ltd, a company registered in England and Wales (Companies House No 17423506) with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. Support: [email protected].

What is TriageFlow?

TriageFlow is a single, one-word product name for AI-powered GitHub issue triage — unrelated to hospital, clinical, or emergency-room medical triage. Medical triage is the sorting of patients by severity in a care setting; TriageFlow sorts software issues by severity in a repository. It reads issue titles, bodies and metadata only, applies labels and priority, groups duplicates and records an audit rationale you can verify in your dashboard.

What TriageFlow does

Adds labels and sets priority on most new GitHub issues in about 10 seconds (measured 2026-09-14 on the public 50-ticket simulation: ~3 s classification + ~6 s suggestion generation — about 10 seconds per issue).
TriageFlow adds suggested labels and a priority recommendation to the issue view — it does not post generated commentary into the issue thread (Audit Rationale: reasoning is kept in your TriageFlow history).
Groups duplicate reports into a single Duplicate Group instead of parallel threads.
Stores an audit rationale per decision in triage history — no spam comments in your issue thread.
Provides kill switches and quotas so automation stays under your control.

Zero Source-Code Access by Design

Unlike code-scanning bots, TriageFlow's GitHub App only requests permissions for Issues and repository metadata — it has zero access to your source code (contents: none), and never trains AI models on your private tickets. For our data-processing terms and DPA, contact [email protected]. Verified in the public App manifest (permissions: issues: write, metadata: read; events: issues, issue_comment).

Triage suggestions are AI-generated and assist your team — a human should review high-priority recommendations before release.

Pricing

Free $0 for repositories under 100 issues per month · Starter $49/mo ($588/y, USD) · Growth $199/mo ($2,388/y, USD). Starter includes a 1,000 ticket per month quota. Prices in USD exclude VAT (Stripe Tax at checkout).

Company

Universal Global Services Ltd · Companies House No 17423506 · London, United Kingdom. No personal data is sold; GDPR-respecting operation (data handling is governed by our published legal documents — available on request: [email protected]).